-
Mon - Fri : 08:00 AM to 06:00 PM
-
hi@tagmark.co
-
Fully remote, India-based studio hub.
Mon - Fri : 08:00 AM to 06:00 PM
hi@tagmark.co
Fully remote, India-based studio hub.
Healthcare Industry
Client Type: Multi-Branch Dental Clinic Chain
Size: 4–7 branches offering general, cosmetic, and orthodontic care
Business Model: Patient-centered dental services with centralized appointment management
Reduce call wait times and booking errors
Automate appointment scheduling and reminders
Improve patient satisfaction and response time
Primary Problem:: The client faced a surge in inquiries during project launches, leading to missed calls and lost opportunities.
Existing Process: Manual scheduling through phone calls with no automation or follow-up system in place.
Analyzed patient inquiry types and staff workflow.
Reviewed client’s call logs, inquiry channels, and lead management process.
Synced with Google Calendar and HMS for real-time appointment updates.
Deployed across all branches after training staff to oversee AI dashboards.
reduction in call wait time
increase in appointment completions
reduction in staff workload
Enhanced brand credibility and patient satisfaction
✖ Long patient call queues
✔ Instant automated appointment booking
✖ Missed follow-ups and manual errors
✔ WhatsApp reminders and HMS integration
✖ Overloaded receptionists
✔ Reduced workload, improved focus on patient care
“Patients now get instant responses, appointments are synced automatically, and our front desk finally has time to focus on quality care. It’s been a huge improvement across all our clinics.”