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Real Estate Industry

How We Helped a Luxury Real Estate Developer Automate Lead Management with AI Voice Agents 

Client Overview

Client Type: Luxury Property Developer
Size: Mid-sized enterprise managing high-value residential projects
Business Model: Premium residential sales including towers and villa communities

Objectives

1

Ensure every buyer inquiry is answered instantly, 24/7

2

Automate lead qualification and follow-up processes

3

Improve site visit conversion rates and overall buyer experience

The Core Challenge

Primary Problem:: The client faced a surge in inquiries during project launches, leading to missed calls and lost opportunities.

Why It Was a Problem:: Potential buyers often received delayed responses or no callback, resulting in lead drop-offs to competitors.

Existing Process:: A small in-house sales team manually handled calls, inquiries, and follow-ups without real-time tracking or automation.

Our Solution

Technology Stack
Vapi Voice AI Google Sheets CRM Integration Dialogflow Webhooks
Final Deliverables
  • AI Voice Agent for 24/7 inquiry handling


  • Automated lead qualification workflows


  • Centralized lead tracking dashboard
  • Multilingual conversational support (domestic + NRI)


  • Calendar-integrated site visit booking system

Implementation Process

01

Audit & Analysis

Reviewed client’s call logs, inquiry channels, and lead management process.



02

AI Workflow Design

Created dialogue flows covering FAQs, pricing, amenities, and scheduling.



03

Integration Setup

Connected AI agent to CRM and Google Sheets for real-time data syncing.



04

Testing & Deployment

Conducted live simulation testing and trained the sales team to monitor performance.

Results

47%

Faster lead follow-up speed



31%

Increase in scheduled site visits

38%

Missed calls during campaign peaks



0%

missed calls during campaign peaks

47%

Noticeably improved buyer satisfaction

Key Takeaways

  • AI Voice Agents can replace repetitive sales interactions with precision. 

  • Automation boosts lead response speed and conversion rates
  • Real-time integrations create seamless coordination between sales and CRM. 

Before / After Comparison

BEFORE

✖ Missed calls during campaign peaks

AFTER

✔ 100% inquiry coverage, 24/7 response time

BEFORE

✖ Manual lead entry and delayed follow-ups

AFTER

✔ Automated CRM updates and instant qualification

BEFORE

✖ Overwhelmed sales agents

AFTER

✔ Reduced workload and more focused closing efforts

Client Testimonial

❝

“The AI Voice Agent completely transformed how our team handles new inquiries. We no longer miss leads, and our site visits have increased dramatically — all while reducing our team’s workload.”


— Sales Director, Luxury Real Estate Developer ❞

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lead management? Let’s build your AI
Voice Agent today.

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